Returns & Refund Policy
We stand behind the quality and presentation of every Designerdrip piece. If something isn't right, our return process is designed to be clear, fair, and structured.
Return Eligibility
Customers may request a return for eligible items within the defined return window.
Returns are accepted for:
- incorrect sizing
- change of preference
- product dissatisfaction
All returns must meet condition requirements.
14-Day Return Window
Return requests must be initiated within:
14 days of delivery
Requests submitted after this period may not be approved.
Condition Requirements
Returned items must be:
- unused
- unworn
- in original condition
- with original packaging
- with all tags attached
Items showing signs of use, wear, or damage may be rejected.
Non-Returnable Items
The following items are not eligible for return:
- worn items
- damaged by customer handling
- items without original packaging
- hygiene-sensitive products (if applicable)
- final sale / limited drop pieces
Return Process
Submit return request via support email
Provide:
- order number
- reason for return
- product photos (if required)
Wait for return approval
Receive return instructions
Ship item back to designated address
Returns sent without approval may not be accepted.
Refunds
Once a return is received and inspected:
- refunds are issued to the original payment method
- processing time: 5–10 business days
- notification sent once refund is completed
Original shipping costs are non-refundable unless the item is defective.
Exchanges
Exchanges are possible for:
- sizing issues
- replacement items
- product defects
Subject to availability.
If unavailable:
- refund or store credit offered.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- item is defective
- wrong item delivered
- item damaged during delivery
Shipping fees are non-refundable.
Damaged or Incorrect Orders
If your order arrives:
- damaged
- incomplete
- incorrect
Contact us within 48 hours of delivery.
Provide:
- photos
- order number
- issue description
We will arrange replacement or refund.
Late or Missing Refunds
If refund has not been received:
- Check bank/payment provider
- Allow processing time
- Contact support if delay continues